Ordering By Phone You
can place your order through our secure server 24 hours a day, 7 days a
week. You can order by phone, calling us at 603-362-8362, Monday
through Friday between the hours of 8:00 am and 5:00 pm (Eastern time
zone). We also accept fax and mail orders. You may download our order
form by clicking below to download the order form for fax or mail order
placement.
Online Ordering From
any of our catalog product list pages or product detail pages you may
add an item to your shopping cart by clicking that item’s “add to cart”
button. The quantity you wish for any item can be selected/adjusted
from either the product detail page or at the shopping cart itself. As
you browse through our different website pages, if you have logged into
the website your current shopping cart total will be displayed at the
top left of the page. You can then view your shopping cart at any
time by clicking on the “Shopping Cart (more)” line at the top left of
the page. You can return to continue shopping at any time by clicking
the “continue shopping” button. You can check out at any time from the
shopping cart by clicking the “checkout” button. From the shopping cart
page, you may also edit item quantities, delete items individually or
clear the entire cart contents. When you are satisfied with the
contents shown on the shopping cart page and are ready to complete your
order, choose the "checkout" button and the "Step 1 of 3---Delivery
Information" page will be displayed. Verify your shipping address as
displayed. If you wish to change the shipping address, click the
"change address" button and fill in the new information. If the address
is OK, then proceed to select the desired shipping method (UPS Ground
is our standard). Fill in the "yes" or "no" boxes as to whether
you will accept partial shipment and whether you need prior shipping
charge notification. If you have any special shipping instructions or
notes to us, please type them in the "Special Instructions or Comments
About Your Order" box at the bottom of the page. Once you are satisfied
with all the information entered on the Step 1 page, press the
"continue" button to proceed to Step 2 of 3---Payment Information. Please
note that at this time we can accept orders from the United States and
Canada only. Verify that the billing address displayed at the top of
the page matches the address on your credit card statement. If you need
to change the address, click on the "change address" button and make
the necessary adjustments. Next fill in the information for the
credit card you are using. We accept MasterCard and Visa. The field for
card owner's name is editable so make sure the name displayed matches
exactly the name as printed on your card. Fill in the card number,
expiration date and the CVV code (this is a 3 digit code appearing on
the back of your card in the signature field). If you have any special
instructions or questions for us, please enter them in the "Special
Instructions or Order Comments" box. Next, click on the "continue"
button to proceed to Step 3 of 3---Order Confirmation. Verify
that the billing and delivery addresses are correct, that the order
contents are listed correctly and in the quantities you expected and
that the shipping method matches that which you selected. Note that the
order total shown at this time is for goods only. Once your order is
packed and an exact shipping weight has been determined, the
shipping/handling charges will be added and two copies of the completed
(and paid) invoice will be included with your shipment. If you had
specified "Yes" to "Prior shipping charge notification", we will hold
your shipment until we have contacted you with the information and
received a reponse from you authorizing us to proceed. Once you are
satisfied with all the contents of this page, we suggest you print it
for your own records. You will also receive an automatic e-mail shortly
after you complete the order and this message will include your orders
confirmation number. Next click on the "confirm" button and you will be
taken to a screen which tells you that your order has been received and
is being processed. Shortly after submitting your order, an e-mail confirmation will be sent to you. Online Security There
has been great concern regarding online credit security and we want you
to know that our shopping cart provides a very high degree of
protection. All contact and credit card information is transmitted by
secure server in a secure environment in a highly encrypted and
fragmented form. If, however, you do not feel comfortable using your
credit card online, please follow instructions below for placing orders
by phone, fax or mail. Phone Orders You
can place orders by phone, calling us at 603-362-8362, Monday through
Friday, between the hours of 8:00 am and 5:00 pm Eastern Time. In order
to expedite your order placement, please have all part numbers you wish
to purchase identified and have your credit card information available. Fax Orders You
can place your order by fax any time, day or night, 7 days a week.
Simply download our order form by clicking below, print and fill in the
required information; then fax it to FDE at 603-362-4191. Mail Orders If you wish to place your order by mail, download our order form by clicking below
print and fill in the required information; then mail to us at: Floral Design Essentials
P.O. Box 1030
Atkinson, NH 03811 Please
do not include a check with your mail order since there would be no way
to calculate the appropriate shipping charges. If you wish to make
arrangements to pay by check, please call us first and we will try to
accommodate your needs. International Orders FDE accepts orders from and ships orders to the U.S. and Canada. No other locations are supported at this time. Shipping Information We
normally ship via UPS Ground service. If you wish us to ship your order
at a different level of UPS service or via FedEx, please specify your
wishes when you fill in the shipping information portion of our
shopping cart. Shipping Charges Orders
are shipped FOB Atkinson, NH 03811 (in some cases, items may be drop
shipped from another location; this will be indicated on your
paperwork). You will not find a shipping charge chart on our website.
We charge the actual shipping charge for each order depending on its
packed weight, level of shipping service requested and the actual ship
to location. We add a small handling charge which is always less than
$2.00 to partially offset the costs of packaging materials and
picking/packing labor. Because we base shipping charges on the
actual packed order weight, it is not possible to give you the exact
charges at the time of order placement nor can they be included in your
automatic e-mail order confirmation. If you need to know these charges
prior to shipment, let us know by clicking "Yes" to the "Prior shipping
charge notification" selection located in Step 1 the checkout process.
We will be pleased to notify you with the charges. Your order will be
held (may be delayed) until we are able to contact you. If no
instructions are given, we will make shipment as soon as your order is
packed and shipping/handling charges will be added to your order total
(included in paperwork shipped with order). Backordered Items At
FDE, we try to keep our website current and we do our best to maintain
appropriate stock levels. In the event an item is not in stock, our
normal policy is to make a partial order shipment. If you do not wish
us to make a partial shipment, and would rather us postpone shipment
until your order is complete; let us know by clicking "No" to the
"Partial shipment allowed" selection located in Step 1 of the checkout
precedure. Drop Shipments Some
items may be shipped directly from the manufacturer or from another
location and would arrive separately from other items in your order.
Drop shipments are noted in your paperwork. Missing Items/Incomplete Shipments If
an item or items are missing from your order, first check your
paperwork to see if anything has been backordered. Also, some orders
are shipped in multiple cartons and may not be delivered by the
shipping service at the same time. Check the shipping label on the
carton(s) received; in the upper right corner, you will see a marking 1
of __, etc. If item(s) is still missing, double check all packaging
materials---some items are very small and light in weight and as such
are surprisingly easy to miss in the packing materials. At any time you
can call us with any questions. If you verify that item(s) are missing
and unaccounted for, or if we have made a mistake in your order, please
notify us within 48 hrs of receipt shipment and we will rectify the
situation. Damage Claims We
pack our shipments very carefully, but on occasion damage can occur in
transit. If you receive a product with damage, regardless of what may
be the cause, SAVE ALL PACKAGING, ENCLOSED PRODUCT AND NOTIFY BOTH THE DELIVERY SERVICE AND FDE.
If possible, take photos documenting the damage and condition of the
packaging. Although FDE is not responsible for damage in transit, we
will provide any assistance necessary in filing and settling claims. If
damage is hidden at the time of receipt and deemed to be not the fault
of the delivery service, a claim must be made to FDE within 48 hours of
receipt. FDE will decide at the time of the claim whether or not the
damaged goods need to be returned. Product Returns No
returns are accepted without prior authorization. That said, we want
you to be happy with your purchases. If you are not pleased with a
product, please contact us within 7 days of receipt and we will try to
accommodate your wishes. If a return is approved, we can only accept
unused, unopened product with undamaged packaging in saleable
condition. Credit will be issued as store credit only. Claims made
after the 7 day period may not be honored and said returns may be
subject to a 15% restocking charge. All returns must be well packed and
shipped to FDE with shipping charges prepaid. For additional information regarding FDE company policies please go to our Terms and Conditions pages. |
